Thank you for shopping at Pyar+Co.

Please review our policy on refunds and returns prior to making a purchase. The following terms are applicable for any products purchased with us.

Seasonal Items

Seasonal items are NOT eligible for return, refund, exchange or cancelation. These items are FINAL SALE. We will, however, accept cancellations up to 24 hours from the time the order is placed. 

Discounted Purchases

Items purchased at a discount are FINAL SALE. Only items purchased at the full retail price are eligible for a refund. Merchandise purchased at a discount, whether a published mark-down or with a discount code, are NOT eligible for return, refund, exchange or credit of any kind. All sale items are FINAL SALE. All orders placed with a discount code are FINAL SALE.

Qualifying Conditions for Merchandise Returns

In order for goods to be eligible for refund, they must meet the following conditions:

• Goods must have been delivered within the past 14 days. You have 14 days from the date your order is marked as "delivered" to request a return. Please note that this time-frame is firm.
• Goods must be in the same, original condition in which they were received; unused and unopened, in all original packaging and with any and all tags attached and intact. We will NOT accept returns that are unsaleable due to torn packaging.

• You must have a proof of purchase from Pyar+Co. for any return request. 

• Items must have been purchased at full price. *See "DISCOUNTED PURCHASES" above for more information.

• Items must have been delivered to a U.S. address. 

To initiate a return, please contact us at hello@pyarandco.com. Should your request meet the required conditions, we will send you further instruction. Items sent back to us without first requesting a return will NOT be accepted. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

The customer is responsible for the cost and risk of returning all goods to us. We cannot be held responsible for goods that arrive damaged or are lost during return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of a received return delivery.

Once your returned merchandise is received, inspected and approved for return you will receive a confirmation email as well as a refund to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post your refund.

Restocking Fees

Items costing $200 or more will be subject to a 10% restocking. This fee will be deducted from your return total.

Damages or Defects

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive an incorrect item so that we may evaluate the issue and make it right. Damages or defects that are reported after 14 days will not be replaced or refunded. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), seasonal items, perishable goods (such as food, flowers, or plants), items that require sanitization, and pre-ordered goods. Please get in touch if you have questions or concerns about a specific item or would like to know if it falls under one of these categories PRIOR to purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do NOT offer exchanges.

International Orders

We do not accept returns for orders placed internationally. We also assume no fault for any damages incurred during shipment. The risk of shipping products internationally falls entirely on the buyer. Any damages incurred in transit are the sole responsibility of the buyer. We will not replace, repair or refund an item that becomes damaged during shipment. 

Contact Us

If you have any questions about our Return and Refunds Policy, please contact us prior to placing a purchase at hello@pyarandco.com